Terms of service

PAYMENT INFORMATION

Smith Bespoke requires payment in FULL at the time of purchase. Client acknowledges that any custom orders are produced specifically for the client, and therefore ALL custom orders are FINAL. Clients have 24 hours from the time of sale to cancel or change orders.

ALTERATIONS

In the event of a fit or quality issue, Smith Bespoke will alter your clothing, and if necessary, the product will be remade to satisfaction. We will only cover costs of alterations if the suit has been custom fit with a trained representative. All standard sized garment alterations are the cost of the customer. If sale of custom clothing is in Utah, alterations must be made within 30 days of client receiving the clothing. If client lives outside of Utah, a maximum $100 credit will be applied to client's next purchase (of $500 or more) to cover alteration costs incurred by client. Alterations outside of Utah also must be done within 30 days of purchase. Receipt for tailoring must be submitted to Smith Bespoke to receive credit.

SMS CUSTOMER SERVICE

Smith Bespoke offers one-to-one text conversations about custom clothing, fittings, and existing orders at (801) 876-1987. By sending us a text, you consent to receive replies concerning your inquiry and related requests. This does not enroll you in marketing messages or recurring notifications. Website chat alone does not enroll you in SMS. Consent is not a condition of purchase.

Message frequency varies with your conversation. Message and data rates may apply. Reply STOP to stop receiving texts. You may receive a final confirmation of your opt-out. Reply HELP for assistance, email greg@smithbespoke.com, or call (801) 391-5622. To start a new conversation after opting out, reply START.

Mobile carriers are not liable for delayed or undelivered messages. For information about how we handle your mobile number and conversation data, see our Privacy Policy at https://smithbespoke.com/policies/privacy-policy.